1. Scope
This policy applies to paid ClipFlight subscriptions offered by Cendro Labs Pty Ltd (ABN 84 697 743 598). It forms part of the ClipFlight Terms of Service.
A third-party merchant of record or payment provider disclosed at checkout may process the transaction. Its buyer terms, refund procedures and legally required protections may also apply. If those terms or applicable law provide greater rights, those greater rights prevail.
2. Cancelling a subscription
You may cancel at any time through the billing controls made available in ClipFlight or by the provider identified at checkout. Unless an immediate cancellation or refund applies, cancellation stops future renewals and paid access continues until the end of the current billing period.
Cancellation does not normally refund charges already paid or unused time in the current billing period. After paid access ends, the workspace returns to the Free plan limits.
3. Refund eligibility
Charges are generally non-refundable and non-exchangeable. We will, however, consider a full or partial refund where:
- the same transaction was charged more than once or the amount charged was incorrect;
- paid access was not delivered after payment was confirmed;
- a persistent material technical defect prevents use of the paid features as described and we cannot resolve it within a reasonable time;
- the transaction was unauthorized or fraudulent, subject to reasonable verification; or
- a refund, withdrawal right or other remedy is required by applicable law.
Other requests are reviewed case by case. We may consider the reason for the request, service usage, steps taken to resolve the issue and any applicable provider rules. We do not guarantee a refund merely because a request is submitted.
4. How to request a refund
Email support@clipflight.com from the address associated with your ClipFlight account. Include the transaction or invoice reference, charge date and a short explanation. Do not send card numbers, passwords or OAuth tokens.
You may also use the receipt, customer portal or support route supplied by the provider identified at checkout. We aim to send an initial response within three business days. Complex or fraudulent-payment investigations may take longer.
5. Refund processing
All refunds are issued through the original merchant of record or payment provider, normally to the original payment method. We do not send refunds by a separate transfer. Bank and card-network processing times vary after a refund is approved.
A full refund may cancel the related subscription and end paid access immediately. The payment provider may also issue or refuse a refund where required by law, card-network rules, fraud controls or its own buyer terms. Please contact us or the payment provider before starting a chargeback so the issue can be investigated, without limiting any legal right to dispute a charge.
6. Consumer rights and changes
Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law and mandatory protections in the buyer’s country.
We may update this policy for future transactions. The version in effect when a transaction occurs applies to that transaction, unless applicable law requires otherwise.